You can return any item purchased on the OOTD Online Store within 14 days of the delivery date. Here’s how:
- Please send us an e-mail with your order number and the reason for return to firstname.lastname@example.org.
- Make sure the item you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
- Pack the item in the original delivery box, or any other solid shipping box. Ship the package with a carrier of your choice. Please note that the customer is responsible for these costs. Make sure to get a tracking number in case of mishaps.
- Please send the package to: Cambuursterpad 60, Leeuwarden, Friesland, 8921LT, Netherlands.
We do not offer exchanges. If you wish to exchange an item simply place a new order and return the item you do not wish to keep. Once the returned item has passed inspection a refund will be issued.
Your refund will be processed within 10 business days of receiving your return. Refunds will be issued through the same method of payment as the original purchase.